Software supplier
You want to keep your clients happy and attract new ones. At the same time you want to keep control over your intellectual property. If you explore the possibilities of escrow and add escrow to your service offering you will anticipate the needs of your (future) clients.
IT users are more and more becoming aware of operational IT risks and their dependency on technology suppliers. This awareness is strengthened by the current economic climate. You will find that escrow is increasingly becoming a purchase requirement.
Through the years we have found that software suppliers are reluctant to provide their “crown jewels” to a third party. We could not agree more! As detailed knowledge of escrow is often not available we also see - intentional or not - that low quality escrow arrangements are signed. On one end this is bad for your reputation and on the other hand the user will not receive the desired security. That is why it is wise to obtain control over the process by acquiring in depth knowledge by allowing Escrow4all to advise you.
Three party escrow arrangement
This type of arrangement is signed with one specific client (the only escrow beneficiary). This is why this arrangement can be customized in line with the wishes and requirements of all parties. These types of arrangements are best suited for the following scenarios:
- You develop customized software
- The demand for escrow arrangements is infrequent
- Your client has specific demands for the escrow arrangement.
Escrow frame agreement
Where it concerns a standard software application, an escrow frame agreement is an excellent option. This arrangement allows your clients to easily sign on and offers maximum commercial flexibility:
- Through the General Escrow Terms clients gain access to the contractual conditions; under normal circumstances these cannot be changed so legal discussions can be prevented
- Your clients receive written confirmation of their registration
- Your clients are kept informed on the operational status through a web portal
- Product differentiation: you can choose to use the escrow arrangement for your Service Level Agreements
- Commercial flexibility: you decide if and how the escrow costs are charged to the beneficiaries.
We will gladly assist you to develop an optimal escrow strategy fitting with your vision and target group. With as result satisfied customers and new business!
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