Escrow for the Public Sector

Governments are digitizing services and decision-making. Case management systems, DMS, e-services, base registries, and chain integrations must be available at all times—and comply with strict regulations. Escrow helps prevent vendor lock-in and safeguards continuity, privacy, and transparency.

1) Digital public services as a core task

From permitting and subsidies to public registers: outages impact citizens and businesses. With Software/SaaS/Data Escrow, you securely store source code, documentation, configurations, and inter-agency agreements. You stay in control—even when vendors change or fail.

2) Chain continuity and collaboration

Public service chains involve multiple parties (municipalities, agencies, vendors). Escrow enables controlled release during incidents so operations and services can continue—without processes grinding to a halt. We also define how transfer to a replacement vendor will proceed.

3) Procurement, IP balance, and transparency

Escrow fits seamlessly into procurement frameworks: IP remains where it belongs, while you demonstrably secure access when needed. This prevents lock-in, lowers switching costs, and encourages open standards. We assist with standard clauses and appendices for tenders and contracts.

4) Compliance & legislation: BIO, GDPR, NIS2, Archives Act

Escrow supports BIO measures for continuity, recovery, and supplier management, contributes to GDPR accountability (e.g., data access and minimal processing), and helps with NIS2 assurance for essential/important services. Versioning and documentation support the Archives Act and audit-trail requirements.

5) What we secure exactly

• Source code and configurations for case systems, DMS, forms services, and portals
• Integration documentation (e.g., StUF, REST, message schemas) and chain runbooks
• Migration/conversion instructions, data models, and export processes
• Continuation of hosting services (contractually secured “keep-running” agreements)
• Payment fallback to cloud providers where applicable

6) Verification & governance

We verify periodically for completeness, repeatability, and usability. Reports give leadership and audit/IT governance teams insight into risks, dependencies, and the feasibility of alternative execution. You receive clear release criteria, version/update logs, and proof of execution.

7) Implementation in three steps

1. Intake & scope: systems, chains, RTO/RPO, release criteria.
2. Deposit & verification: first full deposit + selected verification level.
3. Active updates: periodic renewal and reporting via the Client Portal.

Learn more
Calculate your escrow costs directly on our website or schedule a free intake with our Customer Success Team.