Meet Our Sales Consultant Frank

Personal Background

Since starting his career in Sales, Frank has gained one insight that surprised him the most: truly listening is often more important than talking. Every customer is different, with their own personality, challenges, and needs. By asking the right questions, you uncover whether a solution really fits — and that requires genuine attention and curiosity.

Colleagues describe Frank as eager to learn, thoughtful, and highly engaged. Qualities that are essential in a role where collaboration and understanding are key.

Working in Sales

What motivates Frank most is solving complex challenges together with customers. To him, Sales feels like solving a puzzle: not every piece fits right away, especially in a complex software environment. Escrow is sometimes perceived by customers as a necessary obligation, but working together to arrive at the right solution is what gives him real satisfaction.

A perfect workday starts with focus: answering important emails and keeping processes moving. Ideally, this is followed by an in-depth call centered around a complex customer challenge. Team discussions on campaigns or tailored solutions, a good lunch with colleagues, and ending the day with an empty inbox — that’s Frank’s definition of a successful day.

Customer Focus & Impact

Although Frank has only recently joined the team, he already sees how impact is often created through small steps. For many developers, escrow is not an obvious topic. Being able to explain its purpose and value — and what it practically means for their organization — feels like a meaningful contribution.

According to Frank, listening, honesty, reliability, and a consultative mindset are essential qualities of a strong Sales Manager. Keeping commitments and being transparent form the foundation of trust.

Future & Inspiration

If Frank could choose one superpower to better support customers, it would undoubtedly be telepathy. Until then, he draws inspiration from his colleagues. He admires how effortlessly they can articulate escrow concepts and tailor their advice to each customer — a skill he continues to develop himself.

His key piece of advice for new Sales team members: listen carefully and pay attention to detail. The details often make the difference and help uncover a customer’s true needs.

Fun Fact

If the Sales team ever had a mascot, Frank imagines it as a winged lemur, affectionately named “Momo the Escrow.”
And the soundtrack that best fits the team? Eye of the Tiger — without a doubt.