Hazal (19): The young and bright force behind Customer Success

At just 19, Hazal is the youngest member of the Customer Success team at Escrow4all. Yet in the five months she’s been with us, she has already proven that age says nothing about impact. Strong communicator, solution-oriented, and always ready to help—those are the three qualities her colleagues immediately mention. Time to get to know Hazal better!

Small things, big impact

What has surprised Hazal most since joining Customer Success is how powerful small gestures can be. “A quick follow-up or simply remembering what a client mentioned before—it may seem small, but it has a huge impact on how satisfied someone feels.”

That customer-focused mindset also comes through in how she describes her work: “Sometimes it feels like Suits; sharp communication, making deals, and building trust. Only here, the focus on the client is even stronger.”

A workday full of calls and contracts

Hazal’s idea of a perfect workday? “A productive day filled with client calls, drafting proposals, and preparing contracts.” It may sound intense, but that’s exactly what energizes her. The appreciation from clients is her biggest motivation.

And her approach clearly pays off. “We proactively schedule a service call every six months to check if everything is still running smoothly. Recently, a client took the initiative themselves to schedule a new meeting for a proposal. That shows they trust our process—and to me, that feels like a real success.”

Creating Impact Through Involvement

For Hazal, impact is something you can clearly measure: “When a client actively involves you in their processes or sincerely thanks you for your help, that’s when you know you’ve made a difference.”

If she could change one thing, it would be that clients reach out to us sooner. “The earlier we can think along, the better we can prevent problems.”

Her ultimate hack for keeping clients happy? Respond quickly, communicate clearly, and always keep it personal.

Future and inspiration

When asked what superpower she would want to help clients even better, Hazal doesn’t hesitate: “Infinite knowledge. Then I could answer every single question.”

What drives her to keep developing herself? Very simple: satisfied clients.

And if there were ever to be a Customer Success Team mascot, she knows exactly what it should be: “A border collie with a headset. Smart, attentive, and always ready to help.”

Finally, she shares a tip for new colleagues: “Be curious, ask questions, and don’t be afraid to double-check something. Clarity prevents a lot of hassle.”