When digital know-how disappears, your business comes to a standstill

In a lot of organizations, digital know-how lives with just one person. Or a handful at best. Maybe it’s a developer who once built the core of your app. Or an IT manager who’s the only one who understands that old but essential Excel file. But what if that person suddenly isn’t there? Or a supplier pulls the plug?Digital know-how covers everything you need to keep your IT running; from system access, code knowledge, and how-to guides for new employees. And that’s exactly the kind of knowledge you can’t afford to lose.

1. Dependent on people, processes and files

Digital weak spots are everywhere. For Example:

• A coder who’s brilliant,but never writes things down.
• That monster Excel sheet only one person gets, yet everyone relies on.
• Vendors who vanish without leaving behind any useful docs.

When that know-how isn’t written down somewhere, you’re asking for trouble. Not just inside your own team, but also with regulators like the AFM. If you can’t show that your business can keep running without that one person, you’ve got a compliance problem on your hands.

2. Documentation is only half of it

We see it all the time at Escrow4all: the moment we kick off a verification, say through our in-depth Verify program, it turns out the documentation’s missing or way out of date. So, suppliers go back and write it all down. And here’s the twist: they actually like it. It helps them tidy things up, bring order, and think about how to pass things on.

For clients, it’s a relief. If something ever goes wrong, the knowledge doesn’t vanish. It’s all documented and ready when you need it.

3. Where do you start?

If you’re an IT or development manager, there’s plenty you can tackle before even talking to us. Just start by asking yourself:

• Are there areas where we rely on just one or two people?
• Which systems or files would be hard for someone new to pick up?
• Is our code clear and well-documented for fresh developers?
• Do we have a recent guide to how our key processes work?

Going through this checklist gives you a good first sense of where your weak spots are. And it sets you up for a focused, effective talk with your escrow agent about what really needs to be covered.

4. Like a Spare Key for Your Business

Escrow isn’t just paperwork, it’s real peace of mind. If something goes wrong – someone leaves, a conflict arises, or disaster strikes – you can instantly access the code and know-how to keep things running. At Escrow4all, we make sure that information is always current and safely stored with an independent partner.

Some clients love the regulatory protection it offers. Others just feel the relief: lower stress, fewer single points of failure, and the certainty that their business won’t grind to a halt.

5. Less stress, More Control

Escrow isn’t just about ticking boxes for the board or the compliance team—it’s about helping your entire team. No more relying on “that’s just how we do it” or “go ask Jan.” With a solid escrow setup, everyone can access the right info when they need it.

Think your organization is running on too much unwritten knowledge? Maybe it’s time to change that. Let’s chat. We’ll show you how to start protecting your digital know-how—right away.

Reach out to Escrow4All