SaaS Escrow: Your guarantee for uninterrupted access to business-critical applications and data

Let’s go back to basics. Your SLA and uptime guarantee are there to ensure smooth collaboration with your software provider. But what happens if that provider is no longer around — for instance, due to bankruptcy? How will you access your user data and web applications in that case?

SaaS vs. Software Escrow – What’s the Difference?

To explain this properly, it’s important to first distinguish between the more common software escrow and the more specialized SaaS escrow. With traditional software escrow, the process is relatively consistent: as the escrow agent, you receive the supplier’s source code, typically delivered via Git or another method. After verifying the code, it’s securely stored in a vault. This process is repeated regularly.
If the supplier runs into trouble, a professional escrow partner can provide the client with continued access and support — acting as a lifeline.

How Thorough Is Your Escrow Agent’s Approach?

In SaaS escrow, implementation methods can vary, which makes it essential to understand how your escrow agent operates. At Escrow4all, we typically work according to the “keep the lights on” principle. In simplified terms, this means: As a SaaS provider, your application and user data are hosted, either with a local hosting partner or in the cloud (e.g. Azure or AWS).
Escrow4all requires administrative access to the production environment. This allows us to take control of the account — both technically and financially — if necessary. This ensures your business continuity as the SaaS user. If the supplier goes bankrupt, we make sure the live production environment remains fully intact — including all existing integrations — so your operations can continue without disruption.

Buy Yourself Time to Migrate, and Breathe Easy

Thanks to this approach, your company gains valuable time to migrate or find an alternative solution.
Our “takeover” is only temporary. We mitigate the impact of your supplier stepping away while you continue to use your application without interruption.
In essence, you’re buying time and peace of mind, while your business keeps running as usual.

Will Your Lights Stay On?

We invite you to assess whether your current escrow provider truly guarantees operational continuity in the event of a disruption. If you’re unsure — or if, like many, you find this a complex topic — don’t hesitate to reach out. We’ll be happy to offer you expert, no-obligation advice.