Meet Jelle: our energetic force in the Customer Success Team

For the past six months, Jelle (23) has been strengthening our Customer Success Team — and in that short time, he’s already made quite an impression. Helpful, proactive, and always with a touch of humor, that’s how his colleagues would describe him. Time to get to know him better!

Patience, empathy, and relationship-building

What has surprised Jelle most since joining Customer Success?

“That patience and empathy are such important aspects of supporting customers. It’s not just about providing answers, but truly understanding what the customer needs. The work is actually much more about building relationships than I initially thought.”

And that suits him perfectly, because it’s exactly those personal connections that give him energy.

“The best moments are when a customer literally says, ‘Thank you, this really helped me!’ Or even better, when they recommend us to others. That’s the sign that we’re making an impact.”

A day full of challenges (and solutions)

What does Jelle’s ideal workday look like?

“Starting with a clear overview of my to-do’s, and then helping as many customers as possible move forward. I always feel great when I can solve all their questions and leave them smiling figuratively speaking,” he laughs.
“And if there’s time left, we like to discuss within the team what could be improved. That’s when my day feels complete.”

His ultimate hack for making customers happy fast? Being proactive.

“If you help customers before they even run into a problem, that’s when you truly make a difference.”

From superpowers to mascots

We asked Jelle which superpower he’d choose to do his job even better. Without hesitation: teleportation.

“Imagine being able to visit a customer on-site in just a few seconds, that would be ideal!”

And if the team ever got a mascot?

“An elephant. They’re known for their memory, empathy, and teamwork, perfectly fitting for Customer Success.”

Always keep learning

What inspires Jelle to keep improving?

“The people I talk to. Every interaction is a chance to learn something new. That’s how I keep growing and can give our customers the best possible experience.”

His advice for new teammates fits that mindset perfectly:

“Don’t be afraid to feel nervous at first. Listen carefully to the customer, even if you don’t know the answer right away. If you understand the customer, you’ll always find a solution. And you’re never on your own.”

With Jelle on the Customer Success Team, you can be sure that as a customer, you’ll always be heard, understood, and helped — with a smile.